Xbox server canceled but keeps charging?

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
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  • Dispite the server being canceled/no rebilling on both my xbox and nitrado, im still being charged. what do i do?

    i emptied my bank to stop it as last month it left me overdrawn. i cant check on nitrado as the serveres are gone

  • This shouldn't happen.

    Xbox servers are rented trough the nitrado app / MS store. Maybe there is still something active.

    In any case, you can contact the support and ask them for help, maybe they've seen this problem already.

    NITRADO Support

    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.