Unable to connect "Server not Responding"

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net
  • We installed Space Engineers on our server, but when we try to connect it tells us the server isn't responding. we've already filed a ticket but have yet to hear back.

    We've tried reinstalling and restarting the game server to no avail, this problem is specific to space engineers as other games work fine.

    here is the only log we have

    1. Tue Feb 15 12:44:25 AM UTC 2022 spaceeng Server restart via Restart-file or Webinterface requested
    2. Tue Feb 15 12:51:51 AM UTC 2022 spaceeng Restarted ni7226048_1 more than 10 times in a row. There seems to be something very wrong. Stopping it...

    anyone else dealt with this issue?