Ark server not showing in Steam

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for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

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    I have had my server for quite some time. A few days ago-January 26, 2022-;( I reloaded a former map -Crystal Isles to play and my server has refused to show in Steam since. I have tried everything I can think of. There are no errors showing so I am at a loss?

    [2022.01.30-00.34.40:990][ 0]Log file open, 01/29/22 19:34:40

    [2022.01.30-00.34.40:990][ 0]LogMemory: Platform Memory Stats for WindowsServer

    [2022.01.30-00.34.40:991][ 0]LogMemory: Process Physical Memory: 62.43 MB used, 62.43 MB peak

    [2022.01.30-00.34.40:991][ 0]LogMemory: Process Virtual Memory: 51.38 MB used, 51.51 MB peak

    [2022.01.30-00.34.40:991][ 0]LogMemory: Physical Memory: 299479.38 MB used, 522923.81 MB total

    [2022.01.30-00.34.40:991][ 0]LogMemory: Virtual Memory: 4427.76 MB used, 134217728.00 MB total

    [2022.01.30-00.34.41:704][ 0]New Save Format enabled

    [2022.01.30-00.34.41:705][ 0]ARK Version: 342.20

    [2022.01.30-00.34.41:705][ 0]PID: 15700

    [2022.01.30-00.35.26:710][ 0]Primal Game Data Took 42.15 seconds

    [2022.01.30-00.41.59:095][ 0]SteamSocketsOpenSource: gethostname failed ()

    [2022.01.30-00.43.33:440][ 0]Server: "Exiled Rejects2" has successfully started!

    [2022.01.30-00.43.33:864][ 0]ADayCycleManager DayCycleManagerBase_4,

    [2022.01.30-00.44.00:909][ 0]Full Startup: 563.70 seconds (BP compile: 0.00 seconds)

    [2022.01.30-00.44.00:909][ 0]Number of cores 20

    [2022.01.30-00.44.01:250][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: Keeping Items

    [2022.01.30-00.44.01:251][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: OnlyOfflineDeaths=false

    [2022.01.30-00.44.01:251][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: OnlyAdminsKeepItems=false

    [2022.01.30-00.44.01:251][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: KeepOnlyEquipment=false

    [2022.01.30-00.44.01:251][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: DontKeepArtifacts=false

    [2022.01.30-00.44.01:252][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: DontKeepResources=false

    [2022.01.30-00.44.01:252][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: KeepOnlyItemTypes:

    [2022.01.30-00.44.01:252][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: KeepItemBlacklist:

    [2022.01.30-00.44.01:252][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: absolute classes:

    [2022.01.30-00.44.01:252][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: parent classes:

    [2022.01.30-00.44.01:252][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: pattern matches:

    [2022.01.30-00.44.01:252][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: KeepItemWhitelist:

    [2022.01.30-00.44.01:253][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: absolute classes:

    [2022.01.30-00.44.01:253][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: parent classes:

    [2022.01.30-00.44.01:253][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: pattern matches:

    [2022.01.30-00.44.01:253][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: KeepItemCooldown=disabled

    [2022.01.30-00.44.01:253][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: MaxLimboTime=disabled

    [2022.01.30-00.44.01:253][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: KeepSurvivorDefaultItems=false

    [2022.01.30-00.44.01:253][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: KeepItemsWithCustomItemDataObjects=true

    [2022.01.30-00.44.01:253][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: DontKeepHLNA=false

    [2022.01.30-00.44.01:254][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: DeathArchive=true

    [2022.01.30-00.44.01:254][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: SinglePlayerAlwaysSaveRestore=false

    [2022.01.30-00.44.01:254][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: EnableTeleportBed=false

    [2022.01.30-00.44.01:254][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: EnableGC=false

    [2022.01.30-00.44.01:254][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: DestroyBody=false

    [2022.01.30-00.44.01:254][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: Debug=false

    [2022.01.30-00.44.01:254][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: KeepShoulderPet=false

    [2022.01.30-00.44.01:254][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: Thieves=false

    [2022.01.30-00.44.01:254][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: InjuredAfterDeathTime=0

    [2022.01.30-00.44.01:255][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: RemoveHairOnDeath=false

    [2022.01.30-00.44.01:255][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: HideMapOnDeath=false (0%)

    [2022.01.30-00.44.01:255][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: XPLoss false

    [2022.01.30-00.44.01:255][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: SynchronizedSaves=false

    [2022.01.30-00.44.01:255][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: DontKeepPVP=false

    [2022.01.30-00.44.01:255][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: CrossArkFolderSavePath=

    [2022.01.30-00.44.01:255][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: MaxDeathArchiveSize=100

    [2022.01.30-00.44.01:256][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: GraveRecovery=false

    [2022.01.30-00.44.01:256][ 0]2022.01.30_00.44.01: DeathInventoryKeeper: Configuration: DoubleDeathTime=1.0

    [2022.01.30-01.05.15:861][798] - FPlatformMisc::RequestExit(1)

    [2022.01.30-01.05.15:861][798]Log file closed, 01/29/22 20:05:15

    We were on the Fjordur map previously which was deleted as we thought the mod was buggy and will wait for the actual map in June. The map worked just fine as far as loading so really confused now.


    Thanks.

    If you are trying to bring back CI as when the map was a mod, not a DLC it will not work. Have to load the DLC on the server. Also have to remove the CI as a mod on the clients, and get the DLC. They are 2 different maps. This forum does already have a post in great detail from when it moved to DLC with specific instructions.

    It was not the mod, it was the DLC. We played it in October. then moved to another map. I followed the instructions you had in a post from a while back. The problem I am having is it will not load. and above is the log file I am seeing. The only map mod we have run so far on my server is Fjordur and I removed all of it to wait for the actual map to be released.

    Hello,

    This is a Community Support Forum for gamers and admins to interact with each other. We have no access to your server or accounts. Just so you are aware of that. We are volunteers in the forum.


    As for the map, even once you install the map, restart you then would need to go the services of the server, and select the map, save, then restart. I have ran several DLCs, and custom maps with no issues. It may be server related if you had already tried everything. Only Support can assist you. Sorry.