Platforms not showing up upon initial configuration

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • I just bought an Ark Survival Evolved server for a year, but upon initial configuration it's only letting me choose Steam, Epic, Crossplay of the two, or Google Stadia. There are no options for Xbox/Microsoft/Window in the drop down menu, which is where the game is installed. I didn't choose for the server to allow Steam/Epic but it seems to have autofilled this option for me. How can I change this?

  • Hello,

    To purchase an Xbox server you need to purchase it through the app. The state has this warning appear during the transaction. Sorry that you received the wrong server as desired.

    Please contact Nitrado Support to discuss further. We have no access to your account or server here in the Community Support Forum.

    Thank you