I've used nitrado a few times to host empyrion. In most of the times I recall when I setup a new server it becomes available very quickly, but I'm always having problems connecting. It is up in minutes after I set it up. I go in and setup my configuration files and I restart the server.
Everything generally looks fine although the logs only show that it was restarted no real details. So assuming everything is working I try to start the game and connect. For this I get an error. From the client logs it will say;
20-19:37:20.465 15_37 -ERR- No connection could be made because the target machine actively refused it.
So I've also tried telneting and doing an nmap ping non the port with tcp & udp. I can't connect and nmap says the port is filtered (firewalled).
In the past I've put in a ticket and in a day or so I get a reply that it is fixed and everything works.
So my question is, is this normal for activating a new server? Do I need to put in a ticket or will the port open up after awhile? If so how long is normal?