Stuck restarting and won't show server on server list even after 2 hours

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • Hello my server keeps saying it's up. Then when I go to find it on ark servers it's not showing. I go back to the nitrado screen and it says restarting again. And it repeats it all the time. Can we fix this please. I haven't even gotten on once.

  • Hello,

    If you are still having issues, some basic things to do:

    (1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

    (2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support.

    (3) If this is a new server, try a reinstall. *note: sometimes this happens after a game update. Wildcard suggests to do a recovery backup.

    (4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.

    Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.

    Link: NITRADO

  • I'm still having the issue. When I've finished inputting the settings. I press for the server to start up again. It takes a while but it says it's sorted and ready on. I go to find it. Even 2hours later. And it's not visible. So I go back to the server page again and it just says restarting then back on. Then restarting then back on. I tried reinstalling and inputting the settings again. But no change. Still does the same. Do you think I should try reinstalling again and not changing anything and seeing if it stays up?


    Closed the thread.