Ark Data Crash Issue

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • So I am running into an issue on my server. I switched maps for the first time and went to genesis. I uploaded my character and items into the Ark Data and restarted my server on the new map. When I went to get my items from Ark data, it doesn't allow me to pull them and then my game crashes. I managed to get my character back to my original map, and still cannot access my items from Ark data without the game crashing. Any suggestions?