Spent the last two and a bit days with the server stuck in the restart loop, reset the server multiple time and finally resorted to putting 2 support ticket in and first has come back as resolved, how ever when I've gone to restart the server again it has now got stuck in the back up will restore loop and will not allow me to force stop. Disappointingly the recent come back on the newer ticket NITRADO support team have come back to me informing me they're forwarding my case to the appropriate department.
I've paid for 2 months worth of server rental, such a shame i'll not be renewing at the end of the subscription if this goes on much longer.