as already written in another thread I have moved your server tonight at midnight,
far outside my regular working hours to another host system.
You have chosen the Random-World-Gen and that with a size of 10240.
Unfortunately, we cannot be held responsible for server software that does not start the server correctly due to settings made.
Unfortunately there are some problems with the world generation, especially with the random generation, since the last updates.
Therefore we recommend to use a PreGen world until the difficulties have been solved by the game developer.
Also, I already mentioned in the other threads, please create a ticket, because only then we can extend your server by the downtime for free.
-No contact from customer service
-No contact on forums
This is simply not true, you had already contacted us via ticket and we awnsered you, as well as in various forum threads a few hours ago.
This was a message I got, just over two hours ago, from the support person in a thread I created. I couldn't reply to him in that post because he closed it. Server down for nearly a day, no response from ticket.
So, if it's not true then it's a lie!
"Unfortunately, we cannot be held responsible for server software that does not start the server correctly due to settings made."
So, if everyone doesn't play the game on the base settings when you first rent the server you are not held accountable? Everyone has to play on the Navegane map if they want any support or the ability to question your service provided?
I created a ticket at 2:02 am on the 2nd of January, that's what your web based ticket page informs me, see attached pic 1 for proof(unless of course your time system is as broken as the servers)) You can also see that the first response I got from Nitrado was today at 1:34pm
Please point me to the answer in 'various forum threads.' Why would you not answer a question I asked in my OP?
The original forum post I made for the recent server issue was deleted, not moved. No explanation why.
Your message saying that my server should be up in a few minutes was not correct.
Your servers should be back up and running correctly in a few minutes..
And, according to that quote, you were refering to the previous time the server crashed and my previous ticket if you check the ticket times.
My server was restarted by support, today at 1:43pm. That was also the time that I had a first response. You changed the format of the server so now all my progress is lost and if we want to carry on playing we will have to start from day 1. Making the last 19 days of trying to play pointless. I wasn't even aware you are allowed to do this without my permission!? See attached pic 2
So where is it that I have been untrue?(lied)