"Could Not Retrieve Address" error for only some players

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  • When trying to join my Lost Island server, only some players are able to log in while others can't (both XBOX and Windows 10). The only thing that has changed on the server since people were on is I upgraded it from 10 slots to 16 slots this morning. They've tried resetting their routers, rebooting the game and their computers/consoles, as well as logging in to other maps. The problem seems isolated to this Lost Island server only as they can log in to official maps and other servers on the cluster. Any suggestions to get them back up and running? I have tried rebooting the server multiple times and there is no crashes in the logs.