!!!HANG DETECTED!!! - Lost Island

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  • Hello there,


    I rented 4 servers here a while ago and beside the 10 slot server that was once stuck in a restart loop (which was nicely fixed by switching to another mashine, by one of your supportes via sky) i never had any bad issues - beside my low experience in the beginning XD


    so far so good - around christmas I reinstalled one of the 16 slot servers and switched to the new Lost Island map. And i also set up all the other servers in a cluster with exact the same settings and mods. All have active event on. All work nicely ... but


    The Lost Island server seems to hang up itself maybe once or twice a day. I have only one log about this, because I was confused the first few times it happend and restarted the server right away after i got kicked. Because I wasn't able to rejoin but the server seemed still "alive".


    It's not the end of the world, but the max 15min rollback is nothing you want to experience randomly.

    I can't wrap my head around that why this is happening, cause all servers have a copy paste of the original *.ini files beside the needed changes in servername, thast all. All have the same mods and all work without any issues, except the Lost Island server.


    I have nothing regarding to the !!!HANG DETECTED!!! event in the crashstack tab, sure there is one but it is from the 26th Dec.


    This is it:

    ( LowLevelFatalError [File:F:\build\ActiveEvent\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 51]

    Ran out of memory allocating 1638400 bytes with alignment 0 )


    The hang happend on 30th Dec and sadly I cliced on download log file, but i got an epty log file, guess it is because i downloaded it after the server resarted...


    Please help me to find the issue, thanks in advance and have a happy new year since I expect any respond from you kind guys not a day before new years eve.


    Till than, bye


    ps: you can also answer in German - but I thought it was better to ask in english, sorry about screwing up that language maybe XD

  • Hello,

    Please contact Nitrado Support if you wish to find out more information about Hang Detected. They have access to your server.


    As a side note, others w/nitrado or other hosts have been reporting what you mention for this particular map. But some like myself have ran this map since day 1 with no issues. Seems to be random.

  • Hello,

    Please contact Nitrado Support if you wish to find out more information about Hang Detected. They have access to your server.


    As a side note, others w/nitrado or other hosts have been reporting what you mention for this particular map. But some like myself have ran this map since day 1 with no issues. Seems to be random.

    Hi,


    thanks for the quick answer, I opened a support ticket.


    greetings