Server update on Xbox Server and lost 5 hours of play?

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

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Assistance with all questions concerning your Nitrado service can now be found in these spots:
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    Started lost island today ~ 5hr ago. about 15m ago got a server message informing of a server update in 2 mins. After ~ 15m server restarted. Reloaded. Map is wiped clean.


    1st night on new map with this server, so tweaking setting every 60m.


    Thoughts?

    Yeah they're also wiping some progress on my mobile server without any prior notification stating there was a "minor glitch in the files". So they shutdown and then did a restore which is resulting in what appears to be an entire day of progress for everyone, right in the middle of peak hours tonight with several of us running a dungeon.


    Their response to my emails has gone unanswered. The support they offer or lack thereof is a joke. As you guys are on console and not mobile, you should have other options for renting a server from someone that's not Nitrado. I recommend you do that if possible and bring any intact save files with you beforehand.


    My server is stuck in a shutdown state and won't respond to commands either. I've given up for the evening and going to a different game.


    Sorry to hear about your loss too.