Lost of character and tribe every time I log off

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net

    Hi,


    So we started a new server on PS4 3 days ago and we changed the settings like xp buffs and breeding mods. It is not the first time we rent servers but for some reason we have issues this time around.


    We log in and start a new character after a few constructions and tames we log off. When we log back on, we either get requested to start a new character or we get logged in directly in the game but it's a new character.


    The character still has the same inventory but we lost tribe access, dino access and structure access. It's like we are the same character but a new character at the same time. :?::?:


    We tried re-installing the game, reseting the server and yet the same problem persists.


    Any ideas what might cause this issue?


    Thanks for the help