Sry if this seems rude but it is a paid service after all.
Really, "update is estimated to come on nitrado after a couple of hours after the release on officials".
I am helping the hosting/management on a server with Ark, and to my understanding your servers should find an update a few/couple hours after the official servers get it. Well i am not 100% sure when the current official update 337.16 went live on officials but i know it's over 48hours ago, and 1 player on our server got that update and havent been able to find/join the server since. If you check the server list in-game then most unofficial server are on 337.16 aswell, but we cannot get it after multiple daily attemps to restart and even completely stop the server in hopes that the server updates still to no avail.
Please check up on this issue, sad to hear that a player of a server i am supposed to help manage can't join because of the lack of an update on a system i can't do anything because you have an automated system for updates and no option of a manual update check.
(posting on forum instead of a direct contact to hopefully help you not get cluttered with messages regarding the missing update, if not our server is the only one. And to help others if they are flustered or confused about it too.)
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