Stuck on "creating player"

I have the same issue.
After rebooting took 'forever' (approx 1 hour), i first couldn't connect to the server. In game it would tell me the server could not be reached.
Reinstall, did not change any settings to see if i destroyed something in the settings, and again waiting for ages -> I'm stuck in the loading screen "creating player".


I read restarting the server could solve the issue, so i give it a shot. And... nothing. Except waiting endlessly for the server to restart. Dashboard tells me server is busy restarting. After a while i get the options to "Force Start" or "Force Stop".
Welp, i wait a while, try to Force Start,.. wait... nothing.
I decided to Force Stop, which actually worked, after a while, and am now trying to reinstall and see if anything changed.

I also created a ticket, and i would suggest you do the same.

I am no expert, but after some superficial google usage i think it might be possible that the server is out of space..
The dashboard logs had some file with content:
"Win32 IO returned 112",....

Anybody any idea?

Update (sorry, don't want to spam, can't edit last post):
After reinstall at 10:25 i get:

2021-09-21 08:47:53 Server restart requested (Webinterface)

Tue, 21 Sep 2021 10:48:01 +0200 Server restart requested (WINDOWS)

Tue, 21 Sep 2021 10:59:55 +0200 ni5433765_1 restarted more than 10 times in a row. There seems to be something very wrong. Stopping server. (WINDOWS)

2021-09-21 09:07:41 Server restart requested (Webinterface)

2021-09-21 09:13:24 Server restart requested (Webinterface)

Tue, 21 Sep 2021 11:25:37 +0200 ni5433765_1 restarted more than 10 times in a row. There seems to be something very wrong. Stopping server. (WINDOWS)

But i cannot find out what is very wrong.

Hello,

Please reach out to Nitrado Support to further investigate.

Support contact info is available via my signature and at the bottom of this site.

Thank you kindly.

Update:
So after creating a ticket i reinstalled a few times and it finally worked.

However after a few hours my ticket was resolved with the information: "We transferred your game to another server"

And it still works.

zhepherd:

1. Login to nitrado -> don't go to web interface
2. on the left side there is a vertical menu (free translation by myself, since it's german for me) "My Services, Parent control, my account,... "
--> There should be a menu item called something like "my support requests", right below "my account"

There you should see your submitted ticket and it's status.

Good Luck!