Server not running properly. Boxes and items disappearing.

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  • All the boxes, beds, tables basically any player made structures are just vanishing. Sometimes while players are offline and sometimes while they are still logged in. One player made five boxes and walked around a small area and returned to his base. All five boxes and items inside were gone. I put a ticket in and was advised this is a known issue and I should just revert to a saved back up.. but if that doesn't work then the data is just gone. No real suggestions, no "We are working on it". This is happening EVERY day. I'm losing my players and unless I receive better customer service will be forced to go somewhere else.

    I also saw a forum thread mentioning this same problem and a MOD closed the thread without a single response. Any help would be appreciated.