This Service is not a Gameserver

Nitrado now has an official Discord server to bring communities, friends and other gamers together!
Join the Nitrado Community Discord now and share your experiences and knowledge with others!

Click here to go to the Discord Server!

    Hello, i cannot access to my server, ftp not work and web interface is unreachable with :

    Oops... An error occurred

    This Service is not a Gameserver. Please contact the support.

    i hope, that my files have been backed up...


    Is here someone who got this announcement today too?

    Please contact the support directly, the community can't help you here and the mods also don't have access to your services.


    NITRADO Support

    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.

    Quote from Drakexz

    Please contact the support directly, the community can't help you here and the mods also don't have access to your services.


    NITRADO Support

    Contacted support first, then i wrote here. After post on forum they just started investigating problem. I still don't have any info about what is going on, i can access server now, but I'm on different IP, different FTP login and whole reinstalled server. I lost week of setuping and editing server. There was a backup possibility on web interface, its empty now.


    In dashboard, it says:


    notifications__unscheduled_maintenance


    I don't want to offend someone, we are people, making mistakes, but some info would be nice to hear about it.

    Thanks.

    Sorry, this nothing the community can fix. Please ask the support again if they have a backup of the server before it was moved.

    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.