This Service is not a Gameserver

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  • Hello, i cannot access to my server, ftp not work and web interface is unreachable with :

    Oops... An error occurred

    This Service is not a Gameserver. Please contact the support.

    i hope, that my files have been backed up...


    Is here someone who got this announcement today too?

  • Please contact the support directly, the community can't help you here and the mods also don't have access to your services.


    NITRADO Support

    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.

  • Please contact the support directly, the community can't help you here and the mods also don't have access to your services.


    NITRADO Support

    Contacted support first, then i wrote here. After post on forum they just started investigating problem. I still don't have any info about what is going on, i can access server now, but I'm on different IP, different FTP login and whole reinstalled server. I lost week of setuping and editing server. There was a backup possibility on web interface, its empty now.


    In dashboard, it says:


    notifications__unscheduled_maintenance


    I don't want to offend someone, we are people, making mistakes, but some info would be nice to hear about it.

    Thanks.

  • Sorry, this nothing the community can fix. Please ask the support again if they have a backup of the server before it was moved.

    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.