Hostname not ready

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • There was a thread a few mins ago about this but some mod decided to close it when it is not resolved. I am still getting this randomly and unable to connect to the server through the game. I can connect to it through FTP so I know the server is up. I also made a comment in the other thread but evidently it was also removed cause it is no longer there. So please fully resolve this before closing the thread.

  • Hello,

    If you are still having issues, some basic things to do:

    (1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

    (2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support.

    (3) If this is a new server, try a reinstall. *note: sometimes this happens after a game update. Wildcard suggests to do a recovery backup.

    (4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.

    Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.

    Link: NITRADO

    Thank you

  • It is not a new server setup. it was all working perfect last night, then sometime over night this started happening. Since you are saying that you have no access to servers or accounts I think for stuff like this you should be able to pass the info on to tech support to let them know that there is a bigger problem then just the website.

  • All I can say is to contact the support. This error means that the server/machine/computer that is actually running your gameserver is having issues. The tech teams are typicially pretty fast in fixing such issues. But if such an issue persists, you need to contact support.

    Also make sure to close the page and open the webinterface through your server list again. Once the error page appears, reloading the page will just keep the page.

  • Drakexz

    Closed the thread.
  • Closed, the community can't help here, only the official support can.

    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.