Server stuck in restart loop

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  • Hello,

    If you are still having issues, some basic things to do:

    (1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

    (2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support.

    (3) If this is a new server, try a reinstall.

    (4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.

    Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.

    Link: NITRADO

    Thank you

  • I tried everything...literally everything you said, even to reinstall twice. I just bought the server and we thought we could play after setting it up, but instead we wasting time and we just paid for the service :\ I understand that you can't fix the issue yourself, but can you at least tell someone to check the ticket and help it out?

    Also after the restart it keep saying "Cannot run gameserverjob-stop in parallel. Another event of this type is currently running" and doesn't let me stop or restart to change the game map or settings...

  • Sorry that you are still having issues. Only support is able to assist you.

    Moderators do not have access to servers, accounts or tickets.

    Please contact Support as suggested if you still have issues. Thank you