Memory issue and server crash

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  • crash log shows this:

    Fatal error!




    VERSION: 527.4

    ShooterGameServer.exe!UWorld::Tick() (0x00007ff77c715dfe) + 14 bytes [d:\atlassvn\engine\source\runtime\engine\private\leveltick.cpp:1276]

    ShooterGameServer.exe!UGameEngine::Tick() (0x00007ff77c6b5f52) + 0 bytes [d:\atlassvn\engine\source\runtime\engine\private\gameengine.cpp:1325]

    ShooterGameServer.exe!FEngineLoop::Tick() (0x00007ff77af7923f) + 0 bytes [d:\atlassvn\engine\source\runtime\launch\private\launchengineloop.cpp:2741]

    ShooterGameServer.exe!GuardedMain() (0x00007ff77af73f4d) + 0 bytes [d:\atlassvn\engine\source\runtime\launch\private\launch.cpp:140]

    ShooterGameServer.exe!GuardedMainWrapper() (0x00007ff77af73faa) + 5 bytes [d:\atlassvn\engine\source\runtime\launch\private\windows\launchwindows.cpp:125]

    ShooterGameServer.exe!WinMain() (0x00007ff77af79bba) + 17 bytes [d:\atlassvn\engine\source\runtime\launch\private\windows\launchwindows.cpp:209]

    ShooterGameServer.exe!__tmainCRTStartup() (0x00007ff77d5dffed) + 21 bytes [f:\dd\vctools\crt\crtw32\dllstuff\crtexe.c:618]

    KERNEL32.DLL!UnknownFunction (0x00007ffcd4ac7974) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffcd4bfa2f1) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffcd4bfa2f1) + 0 bytes [UnknownFile:0]

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    backup log shows this

    [2021.07.27-20.40.41:809][ 0]Log file open, 07/27/21 13:40:41

    [2021.07.27-20.40.41:809][ 0]LogMemory: Platform Memory Stats for WindowsServer

    [2021.07.27-20.40.41:809][ 0]LogMemory: Process Physical Memory: 61.75 MB used, 61.76 MB peak

    [2021.07.27-20.40.41:809][ 0]LogMemory: Process Virtual Memory: 59.18 MB used, 59.30 MB peak

    [2021.07.27-20.40.41:809][ 0]LogMemory: Physical Memory: 1009523.31 MB used, 1031837.13 MB total

    [2021.07.27-20.40.41:809][ 0]LogMemory: Virtual Memory: 4425.54 MB used, 134217728.00 MB total

    [2021.07.27-20.40.42:238][ 0]ATLAS Version: 527.4 (Rev. 124054)

    [2021.07.27-20.40.42:238][ 0]PID: 59740

    [2021.07.27-20.41.12:243][ 0]Primal Game Data Took 28.97 seconds

    [2021.07.27-20.41.18:152][ 0]SteamSocketsOpenSource: gethostname failed ()

    [2021.07.27-20.41.23:397][ 0]Network range scales set to: 48 start, 77 end, 0.440000 endscale

    [2021.07.27-20.41.26:276][ 0]Server: "First Voyage" has successfully started!

    [2021.07.27-20.41.26:334][ 0]2021.07.27_20.41.26: Force respawning Wild Dinos!

    [2021.07.27-20.41.26:464][ 0]Full Startup: 47.15 seconds (BP compile: 0.00 seconds)

    [2021.07.27-20.41.26:464][ 0]Number of cores 24

    [2021.07.27-20.41.28:674][ 2]Finished start-up log processing

    [2021.07.27-20.41.53:362][255]2021.07.27_20.41.53: DanteTheGamer joined this region!

    [2021.07.27-20.43.21:522][888]2021.07.27_20.43.21: Niavias joined this region!

    [2021.07.27-20.43.29:603][ 99]LogMemory: Platform Memory Stats for WindowsServer

    [2021.07.27-20.43.29:603][ 99]LogMemory: Process Physical Memory: 2289.93 MB used, 2317.17 MB peak

    [2021.07.27-20.43.29:603][ 99]LogMemory: Process Virtual Memory: 2283.79 MB used, 4873.50 MB peak

    [2021.07.27-20.43.29:603][ 99]LogMemory: Physical Memory: 1012067.50 MB used, 1031837.13 MB total

    [2021.07.27-20.43.29:603][ 99]LogMemory: Virtual Memory: 6792.25 MB used, 134217728.00 MB total

    [2021.07.27-20.43.30:542][ 99] - FPlatformMisc::RequestExit(1)

    [2021.07.27-20.43.30:542][ 99]Log file closed, 07/27/21 13:43:30


    Not sure why so much memory is being used and unsure what to do after a crash. Do I need to restart?

  • Hello,


    I'm sorry to see that you're going through this inconvenience.

    In this case, I would highly recommend you to open up a support ticket, specifying this issues you're having, so our support team can give you assistance by investigating more in-depth this performance issue you're having on your server.


    Click here, to check the guide we have on our official Wiki, about how to write a good support ticket.