Memory issue and server crash

Nitrado now has an official Discord server to bring communities, friends and other gamers together!
Join the Nitrado Community Discord now and share your experiences and knowledge with others!

Click here to go to the Discord Server!
  • crash log shows this:

    Fatal error!




    VERSION: 527.4

    ShooterGameServer.exe!UWorld::Tick() (0x00007ff77c715dfe) + 14 bytes [d:\atlassvn\engine\source\runtime\engine\private\leveltick.cpp:1276]

    ShooterGameServer.exe!UGameEngine::Tick() (0x00007ff77c6b5f52) + 0 bytes [d:\atlassvn\engine\source\runtime\engine\private\gameengine.cpp:1325]

    ShooterGameServer.exe!FEngineLoop::Tick() (0x00007ff77af7923f) + 0 bytes [d:\atlassvn\engine\source\runtime\launch\private\launchengineloop.cpp:2741]

    ShooterGameServer.exe!GuardedMain() (0x00007ff77af73f4d) + 0 bytes [d:\atlassvn\engine\source\runtime\launch\private\launch.cpp:140]

    ShooterGameServer.exe!GuardedMainWrapper() (0x00007ff77af73faa) + 5 bytes [d:\atlassvn\engine\source\runtime\launch\private\windows\launchwindows.cpp:125]

    ShooterGameServer.exe!WinMain() (0x00007ff77af79bba) + 17 bytes [d:\atlassvn\engine\source\runtime\launch\private\windows\launchwindows.cpp:209]

    ShooterGameServer.exe!__tmainCRTStartup() (0x00007ff77d5dffed) + 21 bytes [f:\dd\vctools\crt\crtw32\dllstuff\crtexe.c:618]

    KERNEL32.DLL!UnknownFunction (0x00007ffcd4ac7974) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffcd4bfa2f1) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffcd4bfa2f1) + 0 bytes [UnknownFile:0]

    慌瑳删灥楬慣整⁤捁潴⁲敇敮慲整佤散湡汆潯彲彃ഴ䰊獡⁴敒潭整䘠湵瑣潩畍瑬彩灕慤整灕敫灥湁呤浩牥൳


    backup log shows this

    [2021.07.27-20.40.41:809][ 0]Log file open, 07/27/21 13:40:41

    [2021.07.27-20.40.41:809][ 0]LogMemory: Platform Memory Stats for WindowsServer

    [2021.07.27-20.40.41:809][ 0]LogMemory: Process Physical Memory: 61.75 MB used, 61.76 MB peak

    [2021.07.27-20.40.41:809][ 0]LogMemory: Process Virtual Memory: 59.18 MB used, 59.30 MB peak

    [2021.07.27-20.40.41:809][ 0]LogMemory: Physical Memory: 1009523.31 MB used, 1031837.13 MB total

    [2021.07.27-20.40.41:809][ 0]LogMemory: Virtual Memory: 4425.54 MB used, 134217728.00 MB total

    [2021.07.27-20.40.42:238][ 0]ATLAS Version: 527.4 (Rev. 124054)

    [2021.07.27-20.40.42:238][ 0]PID: 59740

    [2021.07.27-20.41.12:243][ 0]Primal Game Data Took 28.97 seconds

    [2021.07.27-20.41.18:152][ 0]SteamSocketsOpenSource: gethostname failed ()

    [2021.07.27-20.41.23:397][ 0]Network range scales set to: 48 start, 77 end, 0.440000 endscale

    [2021.07.27-20.41.26:276][ 0]Server: "First Voyage" has successfully started!

    [2021.07.27-20.41.26:334][ 0]2021.07.27_20.41.26: Force respawning Wild Dinos!

    [2021.07.27-20.41.26:464][ 0]Full Startup: 47.15 seconds (BP compile: 0.00 seconds)

    [2021.07.27-20.41.26:464][ 0]Number of cores 24

    [2021.07.27-20.41.28:674][ 2]Finished start-up log processing

    [2021.07.27-20.41.53:362][255]2021.07.27_20.41.53: DanteTheGamer joined this region!

    [2021.07.27-20.43.21:522][888]2021.07.27_20.43.21: Niavias joined this region!

    [2021.07.27-20.43.29:603][ 99]LogMemory: Platform Memory Stats for WindowsServer

    [2021.07.27-20.43.29:603][ 99]LogMemory: Process Physical Memory: 2289.93 MB used, 2317.17 MB peak

    [2021.07.27-20.43.29:603][ 99]LogMemory: Process Virtual Memory: 2283.79 MB used, 4873.50 MB peak

    [2021.07.27-20.43.29:603][ 99]LogMemory: Physical Memory: 1012067.50 MB used, 1031837.13 MB total

    [2021.07.27-20.43.29:603][ 99]LogMemory: Virtual Memory: 6792.25 MB used, 134217728.00 MB total

    [2021.07.27-20.43.30:542][ 99] - FPlatformMisc::RequestExit(1)

    [2021.07.27-20.43.30:542][ 99]Log file closed, 07/27/21 13:43:30


    Not sure why so much memory is being used and unsure what to do after a crash. Do I need to restart?

  • Hello,


    I'm sorry to see that you're going through this inconvenience.

    In this case, I would highly recommend you to open up a support ticket, specifying this issues you're having, so our support team can give you assistance by investigating more in-depth this performance issue you're having on your server.


    Click here, to check the guide we have on our official Wiki, about how to write a good support ticket.