Rollback on the server

I have same problem. I try "restore server" to before rollback time and restore latest database. Its not 100% return but this is the best way I have.

my data lost today 2 times for today

but contact to support can't to help something
really nitrado? please answer
WTF
support tell me only word "unfortunately"

rentel 4 day lost my data 2 times

Please clarify this problem.
How will the problem be solved or compensated?

Please don't delete my message.

Hello,

Sorry that you are having issues.
This is a Community Forum. You mentioned you are already working with Support. Please continue that path. We have no access to accounts or servers here.

Our apologies.

Thank you.

For this case, I'd definitely recommend restoring a backup to get your information back.

This is how you can proceed:

https://wiki.nitrado.net/en/Restoring_the_Save_Game_of_ARK_Survival_Evolved

Since before patch 0.6 update I have been having problems. Player's missing, missing character, no notification Got some help that can fix my problem. Until patch 0.6 update, I can't create new characters. If the problem is this big, I want a refund.

We can't offer a refund here. This is a discussion Forum, not direct Support.

Please, contact Nitrado Support if you continue having the issues you are reporting.

Thank you for your understanding.