Cannot connect to server

Nitrado now has an official Discord server to bring communities, friends and other gamers together!
Join the Nitrado Community Discord now and share your experiences and knowledge with others!

Click here to go to the Discord Server!
  • I just bought a server, I set it up last night, however did not try connecting to it, now today I'm trying to connect however when I add it to favorites it says game not responding in the steam server list, I added the +1 to the port, and still it does not work. I tried searching it manually, and that also doesn't work. I hope someone can help me.

  • Hello,

    Sorry that you are having issues.

    If you are still having issues, some basic things to do:

    (1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

    (2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support. They more than likely will suggest the same. OR have they might find something else.

    (3) If this is a new server, try a reinstall.

    (4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.

    Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.

    Link: NITRADO

    Thank you.

  • I tried the re-install it works now, however for some reason it does not install the mods, it just says that it will install after a restart, I restarted multiple times, still no mods.