Payment issues/constant crashing/roll backs

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  • So I have been having a lot of issues with buying servers where it takes 2-3 days to get installed. 2) Constant crashing and rollbacks without any reason I've called several times, relocated them. I was told it was my coding I removed my coding and still nothing. 3) It's starting to become a joke that I have to wait a week for a timed paid service to properly work. Last week I spent hundreds on servers and to wait TWO weeks only to not get them or to get a response/help

  • Hello,

    Sorry that you are having issues. My response is the same as in the other thread you had posted in:


    If you are still having issues, some basic things to do:

    (1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

    (2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support. They more than likely will suggest the same. OR have they might find something else.

    (3) If this is a new server, try a reinstall.

    (4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.

    Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.


    Link: NITRADO


    Thank you.

  • Hi, there so sadly I can't even access my log files to check to verify if there may be an error on certain servers I've made tickets, calls, had them moved but servers still have this issue it's been happening for about 5 days now. When I call I'm told it's my coding, so I remove my coding problem still happens, then they say it's a level 2 tech fix, then they reply with the same thing it your coding I repeat the process mind you I have 26 other servers with the same ini config that has no issues. It's honestly becoming frustrating to ran around in a circle.