Stuck restarting server. Any ideas?

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  • I've been stuck trying to restart my server for around an hour. Stopping it, restarting, and just getting stuck on "the server is restarting" and occasionally if I reload, I get a warning saying "Warning : The gameserver is neither started or stopped for some time. If this state is not intended, you can force start or stop the gameserver"

    Stopping the server and restarting doesn't restart the server. Any ideas?

  • If you are still having issues, some basic things to do:

    (1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

    (2) Check your filters in searching. Use unofficial and mark sure you have password filtered out if you are not using a password.

    (3) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support. They more than likely will suggest the same. OR have they might find something else.

    (4) If this is a new server, try a reinstall.

    (5) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.

    Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.

    Link: NITRADO

    Thank you

  • I rented an ark server a short time ago and I have not been able to play it at all because I keep getting the ‘Could not retrieve address’ error. I am able to hop on other servers however. I just can’t enter my own. Please help