Is there a way to fix eternal restart? Not what I was expecting after paying for service.
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If you are still having issues, some basic things to do:
(1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.
(2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support. They more than likely will suggest the same. OR have they might find something else.
(3) If this is a new server, try a reinstall.
(4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.
Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.
I had the same issue a while back (server just keeps rebooting over and over), I ended up doing a chat with customer service. It took about 1.5-2 hours but they fixed it. Turned out to be a corrupted save file between Nitrado and Ark. everytime I made a change to the Ark game, you are supposed to shutdown the server, perform changes, then save and reboot. Doing it while it was running caused the problem as I had made a change right as the servers Autosave function occurred. But I digress. Either contact support or stop your server and load a save file from before the eternal rebooting began.