Unable to query server info **ARK Updates**.

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net

    Changed the title of the thread from “Unable to query server info” to “Unable to query server info **ARK Updates**.”.
  • To those using S+ - you should really switch to Superior Structures.........

    My server is back up and no issues with anything...

    running semi-off topic here but anyway... I looked at both when I started my hosting with Nitrado (I'm relatively new), S+ was more regularly patched which is why I went with that. Even checking today, SS change log says March and S+ 11th June. apart from todays issue, what does SS bring that S+ doesn't?

  • Please no changing of subjects. Feel free to start a new thread if you wish.

    Also as stated earlier this post was going to be locked at some point since the updates were released.

    /note: for stuff lost, WC recommends a rollback to the file before the update. Fixes it nearly every time.

    Thank you

    If you are still having issues, some basic things to do:

    (1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

    (2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support. They more than likely will suggest the same. OR have they might find something else.

    (3) If this is a new server, try a reinstall.

    (4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.

    Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.

    Link: NITRADO

    Thank you.


    Closed the thread.