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I started playing the day before yesterday. No issues.
Today I haven't been able to see my server on the corresponding list.
And now it's just turning itself off every 10 minutes.
I tried to use the "check server" feature but it gives blank options.
Any tip other than opening a ticket? (already done that).
My server is found but cant connect to it im thinking of getting my money back.
I want to get my money back but how do I do it
Display MoreIf you are still having issues, some basic things to do:
(1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.
(2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support. They more than likely will suggest the same. OR have they might find something else.
(3) If this is a new server, try a reinstall.
(4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.
Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.
Link: NITRADO
Thank you.
I've tried EVERYTHING
Here's how you can create a Support ticket:
https://wiki.nitrado.net/en/0.How_to_write_a_good_support_ticket
Additionally, HydraPrimeGaming. We will need additional details to determine what might be wrong with your Server.
In the forums, we don't have much information regarding your Service. Thank you.
