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Hi, are you sure you’re using the right filters? Make sure you’re filtering by unofficial pc sessions and not filtering for the wrong map. If you have the right filters, then try restarting your server. I’ve had this problem before and that usually fixes it.
I honestly don’t know what to do then. I would recommend waiting for a moderator (who probably actually knows what their talking about) to reply or submitting a ticket to Nitrado.
Try putting the language back to English.
If you are still having issues, some basic things to do:
(1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.
(2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support. They more than likely will suggest the same. OR have they might find something else.
(3) If this is a new server, try a reinstall.
(4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.
Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.