First time setup - stuck 'Restarting'

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  • Greetings,

    Yesterday, I purchased a Microsoft Ark Server so my friends and I could play together, but I spent all day trying to get it to work. Every time we'd try to join the server it would load primal game data and then say "Could not retrieve address." Can someone please explain to me what I do in order to fix this issue because it is still occurring when I try to join today.

  • I purchased a server two days ago and havent been able to play at all since the server keeps restarting I contacted support already all the did was turn it online but when I shut it down so i can add some changes It hasnt been able to start ive tried reinstalling it and even let it restart overnight right now it is currently restarting and is giving me the option for force restart or shut down