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Greetings,
Yesterday, I purchased a Microsoft Ark Server so my friends and I could play together, but I spent all day trying to get it to work. Every time we'd try to join the server it would load primal game data and then say "Could not retrieve address." Can someone please explain to me what I do in order to fix this issue because it is still occurring when I try to join today.
I purchased a server two days ago and havent been able to play at all since the server keeps restarting I contacted support already all the did was turn it online but when I shut it down so i can add some changes It hasnt been able to start ive tried reinstalling it and even let it restart overnight right now it is currently restarting and is giving me the option for force restart or shut down
Display MoreIf you are still having issues, some basic things to do:
(1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.
(2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support. They more than likely will suggest the same. OR have they might find something else.
(3) If this is a new server, try a reinstall.
(4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.
Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.
Link: NITRADO
Thank you.
