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Very first use of this service. Server was 'Restarting' when I signed in. Killed time by going through all of the settings. About an hour or more later, the server was still restarting. I force stopped it, and started it again. Wouldn't start, after awhile I stopped it and attempted the re-install option. Error received is 'There is already a running game switch action, please wait' on attempting the reinstall option.
Any suggestions?
More than likely the server process is hosed. You will need to contact Nitrado Support to further investigate.
Contact information is in my signature and at the bottom of this forum site. Thank you
Salut, je suis dans le meme cas que toi, mon serveur fonctionné puis blocage sur " redemarrage".
Merci de nous aider cher Nitrado
Same here - tried reinstalling completely, changing game, force stop, force start, absolutely nothing starts and absolutely no help from support as of now. It sucks.
"A server installation is running ..." Its been about 6 hours of this. I submitted a ticket a few hours ago but figured I would for a response here too. On my server dashboard it also says An error occurred while accessing the server. Please try again later.
one of my servers are stuck on restarting after attempting a roll back however all of my other servers are fine. Any help would be greatly appreciated I really don't wanna wait 12+ hours for a ticket response):
same here tried a fresh save and still nothing):
already 16 hours of waiting for a response to my ticket regarding this specific issue 
Good luck
If you are still having issues, some basic things to do:
(1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.
(2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support. They more than likely will suggest the same. OR have they might find something else.
(3) If this is a new server, try a reinstall.
(4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.
Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.
Link: NITRADO
Thank you.
I just bought this server about two hours ago and its just stuck on a restart loop , and couldn't find it at all in the server list. Is there a fix to this? I even reinstalled .
I have rented a server today on my PC with the Windows 10 edition of Ark so that my xbox friends and I could play together on a server. I made sure to turn Crossplay on and everything with the settings. I can find the server's name through the session list on the game, but I keep getting met with "Could Not Retrieve Address". Is there a setting I need to fix or anything? I have already reinstalled the server and tried restarting many times. Anybody have a suggestion?
You may have purchased the wrong server. You would need an Xbox server in order for XBox and Win10 players (not steam) to play with each other.
I forgot to mention. I did rent an xbox one server.
Probably should contact support. You can also try a reinstall.
I submitted a ticket earlier today, so I can wait to see if support can help fix the issue. Thanks a ton for trying though!
I am also having the same issue. When accessing the server I rented today through xbox and putting in the password, I get the same notification, "Could Not Retrieve Address".
Server stuck in restart loop
Same problem :(((((
