XBOX Server Upgrade query

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • I currently have an XBOX server for ark survival evolved. Given the current state of GEN 2, I am looking to upgrade the server to 20 slots so we can actually play the new map. as I bought the server through the nitrado app on Xbox, I attempted to buy an upgrade through them also.

    The upgrade is shown in the app as the following:

    old server slots: 10

    new server slots 20

    Old server run time: 261 days

    New server run time: 314 days

    price: £49.99

    now my issue is, when i go to purchase this, it says that im purchasing a 20 slot server for 90 days.

    as a result i am wanting a bit of clarity as it is advertised to extend my days and upgrade my server to 20 slots, however the purchase is for 90 days 20 slots, i do not want to shorten my running time on the server. can someone help me if this is an "adittion" to my current server, or if it is a glitch in the xbox app

  • I am curious, about this myself. Last month I paid for a year rental so me and about 4 friends could play Genesis 2. Now i I find out I can not do it with a 10 slot server. If the price is reasonable to upgrade to 20 slot I will. But, it would be nice if the terms are clear. I feel like I have already been duped once.


    Closed the thread.