Server FATAL ERROR

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  • Hello all,


    Just started running into an issue.. My server keeps crashing every 10 mins into the game.. Havent restored from backup because i wanted to see if this can be fixed first.


    Can anyone help me with the latest crash code?


    Fatal error!




    ShooterGameServer.exe!FTimerManager::Tick() (0x00007ff62f29eea3) + 59 bytes [e:\build\consoles\xb1\engine\source\runtime\engine\private\timermanager.cpp:1062]

    ShooterGameServer.exe!UWorld::Tick() (0x00007ff62f15313a) + 0 bytes [e:\build\consoles\xb1\engine\source\runtime\engine\private\leveltick.cpp:1301]

    ShooterGameServer.exe!UGameEngine::Tick() (0x00007ff62f0ba510) + 0 bytes [e:\build\consoles\xb1\engine\source\runtime\engine\private\gameengine.cpp:1304]

    ShooterGameServer.exe!FEngineLoop::Tick() (0x00007ff62d9b0e9a) + 0 bytes [e:\build\consoles\xb1\engine\source\runtime\launch\private\launchengineloop.cpp:2564]

    ShooterGameServer.exe!GuardedMain() (0x00007ff62d9acb5c) + 0 bytes [e:\build\consoles\xb1\engine\source\runtime\launch\private\launch.cpp:140]

    ShooterGameServer.exe!GuardedMainWrapper() (0x00007ff62d9b1e8a) + 5 bytes [e:\build\consoles\xb1\engine\source\runtime\launch\private\windows\launchwindows.cpp:125]

    ShooterGameServer.exe!WinMain() (0x00007ff62d9b1fe1) + 8 bytes [e:\build\consoles\xb1\engine\source\runtime\launch\private\windows\launchwindows.cpp:213]

    ShooterGameServer.exe!__tmainCRTStartup() (0x00007ff6300c4c2d) + 21 bytes [f:\dd\vctools\crt\crtw32\dllstuff\crtexe.c:618]

    KERNEL32.DLL!UnknownFunction (0x00007ffad82e7974) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffada82a0b1) + 0 bytes [UnknownFile:0]

    ntdll.dll!UnknownFunction (0x00007ffada82a0b1) + 0 bytes [UnknownFile:0]

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  • If you are still having issues, some basic things to do:

    (1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

    (2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support. They more than likely will suggest the same. OR have they might find something else.

    (4) If this is a new server, try a reinstall.

    (3) If all the above fails, please contact Nitrado Support to further investigate. Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.


    Link: NITRADO


    Thank you.

  • Thanks for the info, I have a ticket in and I guess I will wait and see.. Idk how far back the last save was for my server- i dont want to wipe anyones progress and make them angry.


    Thank you

  • do I use the local save backup or the server backup (includes ini etc) that happens once a day?