I can not find my server on ARK

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  • I bought a server on Nitrado to play with me and my friends. When I search my server name on ark it doesn't find one. I also tried to directly connect but it said, that it can't connect. I also can't try a backup because it has never worked. It also doesn't work to wait a little bit before joining. If my server isn't going to work this week I want my money back please. I hope a admin can help me out.

  • If you are still having issues, some basic things to do:

    (1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.

    (2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support. They more than likely will suggest the same. OR have they might find something else.

    (4) If this is a new server, try a reinstall.

    (3) If all the above fails, please contact Nitrado Support to further investigate. Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.

    Link: NITRADO

    Thank you.