I rented my server about 2 days ago and it has been stuck in a constant reboot loop for most of that time. I opened a ticket and it was eventually closed without the problem being solved. I called support yesterday and was told he would move it's hardware (even though that was already supposedly done by support) and to send my ticket to tier 2 if that didn't work.
It did not work and I reopened the ticket last night, it has since been 13 hours and no response. Is there a specific way to escalate a ticket?