Accidentally bought ark server for PC instead of Xbox

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • Hello,

    I have just purchased an ark server hoping it would allow me and my friend to play between xbox and the microsoft edition of the computer, however I believe I purchased the server solely for the steam and epic games editions. Is there anyway for me to switch or refund my server, so I can get the proper serve?

  • Hello,

    Thank you for your purchase with Nitrado.

    Unfortunately us Moderators in the forums are not able to take care of this. If you contact Nitrado Support either with a ticket or calling them they should be able to refund your PC server, then you would need to go get the Xbox server with the App. I am not sure if it is credited to account or the CC. Only they can answer you.

    Thank you