Error occurred disconnected from server

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
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Support Wizard: https://support.nitrado.net
  • I just bought a 10 man dayz server for me and my pals didn't edit anything just the name started server all seems OK until you load dayz up and try to connect where you get the error occurred no connection I've stopped the server I've restarted it I've even reinstalled the server still the se issue this leads me to believe this is an issues on nitrados side please help.;(

  • Hi All, new to this so be gentle............


    I have reinstalled my Dayz server, and it is now stuck in permanent loop of resetting!!!! Just really want to start from scratch again, anyideas??? Cheers Guys


    2021-03-04 00:12:21 Server stop requested (Webinterface)

    2021-03-04 00:46:38 Server restart requested (Webinterface)

    Thu, 04 Mar 2021 00:46:44 +0000 Server restart requested (WINDOWS)

    2021-03-04 03:48:12 Server restart requested (NITRAPI)

    Thu, 04 Mar 2021 03:48:18 +0000 Server restart requested (WINDOWS)

    2021-03-04 04:08:21 Server restart requested (NITRAPI)

    Thu, 04 Mar 2021 04:08:21 +0000 Server restart requested (WINDOWS)

    2021-03-04 17:02:04 Server stop requested (Webinterface)

    2021-03-04 17:12:22 Server restart requested (Webinterface)

    Thu, 04 Mar 2021 17:12:31 +0000 Server restart requested (WINDOWS)

    2021-03-04 17:13:47 Server restart requested (Webinterface)

    Thu, 04 Mar 2021 17:13:53 +0000 Server restart requested (WINDOWS)

    2021-03-04 17:28:59 Server stop requested (Webinterface)

    2021-03-04 17:36:59 Server stop requested (Webinterface)

    2021-03-04 17:42:54 Server restart requested (Webinterface)

    Thu, 04 Mar 2021 17:54:22 +0000 ni5552229_1 restarted more than 10 times in a row. There seems to be something very wrong. Stopping server. (WINDOWS)

    Thu, 04 Mar 2021 18:01:36 +0000 Server restart requested (WINDOWS)

    2021-03-04 18:13:24 Server restart requested (Webinterface)

    Thu, 04 Mar 2021 18:13:30 +0000 Server restart requested (WINDOWS)

    Thu, 04 Mar 2021 18:26:32 +0000 ni5552229_1 restarted more than 10 times in a row. There seems to be something very wrong. Stopping server. (WINDOWS)


    This is in the log

  • You are not alone. I was playing for about 20 minutes and got same error. Subsequent attempts to log back in have been the same error. I did reboot, didn't work- same error. Stop then start server, same deal. I suspect it is something on the Nitrado side.

  • I'm having problems connecting to my servers, it as keeps saying "connection failed unknown error" I contacted support but they just passed the buck to another department. In the meantime I purchased another server, it has the same error.

  • So I bought a server about an hour or so ago and I've been waiting for all the "background services" notifications to go and all good, I've reinstalled reset xml's yet when I try to join the server on my xbox it says connecting failed, I've submitted a ticket but I haven't seen anyone have the same problem.

  • Hi Nitrado,


    Rented the server today, but getting the error "CONNNECTING FAILED An unknown error has occurred.


    Please can you advise any fixes? Multiple restarts on the server have been completed and a fresh install yet cannot join the listed server from the lobby. No whitelisting enabled to rule that out, no password, still no joy in connecting.

  • After my server restarts, either scheduled or manual restarts, the server will get "NO MESSAGE RECEIVED" (with a counter up to 10 secs) errors and then restart again. Sometimes this is within a minute of the restart, sometimes can be 10-15 minutes later. It sometimes only happens once, but usually will go on for up to 45 minutes or so before it stops. Is anyone else experiencing this and is it something I can fix on my end?


    EDIT: This time it has now been going on for about 90 minutes.