New Server Issues

I just recently purchased an Atlas server and for some reason it is not showing up in the Nitrado mobile app, the xbox app, and when I go to access the web interface online it shows no information about the server and after awhile it says "an error has occurred" and tells me to contact support.

UPDATE: It now flashes the same error message in addition with a red box that states that my server is not a game server, which it should be one of those.

This is a screenshot of the message I keep getting. This is the only server that's affected my other servers are working just fine.

ANOTHER UPDATE: The red box is gone now but I still cant access my server on the web interface or in the apps. What's going on?

Since its apparent I'm not gonna get any help any time soon can y'all pause the runtime on my affected server? Dont really appreciate a server slowly expiring when I cant even access it.