I just recently purchased an Atlas server and for some reason it is not showing up in the Nitrado mobile app, the xbox app, and when I go to access the web interface online it shows no information about the server and after awhile it says "an error has occurred" and tells me to contact support.
UPDATE: It now flashes the same error message in addition with a red box that states that my server is not a game server, which it should be one of those.