Trying to not get upset but this is crazy

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    Rented a server for my son almost 2 weeks ago now. He hasn't been able to log on once , server address unknown issue. Called and submitted a ticket and its been one thing after another. First it was reinstall the server which i did no dice, next bad IP on the server issue you a new one cool thanks didn't work (customer service rep was super nice however). The last thing i heard this past Tuesday was something about pixark, Microsoft and nitrado are having communication issues, just turning into a headache. Worst part if i wanted my money back i would have to contact microsoft and have them issue one instead of Nitrado.

    So i gave up after more excuses of what they can not do to help me and requested a refund. Funny fact they can take your money but cant refund it, I was told i needed to go through Microsoft to receive that but because i waited for Nitrado to try and fix the server it lapsed Microsoft's return policy.

    The Microsoft policies are a nightmare. As soon as anything goes through the Microsoft store the actual vendor can't do anything at all anymore. Have experienced that serveral times through different vendors in the MS store.


    The one refund request I had made for a service that wasn't running through MS greedy hands was refunded promptly and without issues, Sad to see MS being such greedy folks.

  • DOAGEN

    Closed the thread.