Servers Crashing when Players Join (multiple games)

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  • Hi all - just wondered if anyone could shed some light on this for me. I have two servers with Nitrado (Space Engineers and Valheim) which run more or less smoothly (occasional lag spikes) but I have a particular issue when a player joins from Asia Pac (servers are based in Frankfurt and London with Nitrado). Both servers will crash kicking out all players and restart. 100% repeatable.

    Essentially I have members who cannot play on either of these servers from that part of the world.

    We have tried numerous "fixes" assuming it is a ping based problem but to no avail. Any advice or help most welcome? I also have a ticket in to support but thought the community may be able to help shed some light on the subject?