Crash server / restart since saturday afternoon

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  • Hello,


    Our serveur have some issue since last week.


    It seems like it goes offline time to time or restart.

    You'll find some of the issues i can find in the log section :


    Timer:

    Tue, 19 Jan 2021 17:38:20 +0100 Server restart requested (WINDOWS)

    Tue, 19 Jan 2021 17:42:29 +0100 Server restart requested (WINDOWS)

    Sun, 24 Jan 2021 14:39:29 +0100 Server restart requested (WINDOWS)

    Mon, 25 Jan 2021 15:16:01 +0100 Server restart requested (WINDOWS


    Last error:

    LowLevelFatalError [File:F:\build\trunkNew\Engine\Source\Runtime\Core\Private\GenericPlatform\GenericPlatformMemory.cpp] [Line: 51]

    Ran out of memory allocating 1667072 bytes with alignment 0



    VERSION: 321.1

    UnknownModule!UnknownFunction (0x00007ff9abbe9129) + 0 bytes [UnknownFile:0]

    UnknownModule!UnknownFunction (0x0075006f0053005c) + 0 bytes [UnknownFile:0]

    UnknownModule!UnknownFunction (0x00007ff638f3a870) + 0 bytes [UnknownFile:0]

    UnknownModule!UnknownFunction (0x00007ff638f3a870) + 0 bytes [UnknownFile:0]

    慌瑳删浥瑯⁥畆据楴湯丠瑥敄捡楴慶整਍


    ShooterGame.log :

    [2021.01.25-14.04.17:140][ 0]Log file open, 01/25/21 15:04:17

    [2021.01.25-14.04.17:140][ 0]LogMemory: Platform Memory Stats for WindowsServer

    [2021.01.25-14.04.17:140][ 0]LogMemory: Process Physical Memory: 74.52 MB used, 74.53 MB peak

    [2021.01.25-14.04.17:140][ 0]LogMemory: Process Virtual Memory: 60.29 MB used, 60.42 MB peak

    [2021.01.25-14.04.17:140][ 0]LogMemory: Physical Memory: 826524.31 MB used, 1048441.38 MB total

    [2021.01.25-14.04.17:140][ 0]LogMemory: Virtual Memory: 4463.34 MB used, 134217728.00 MB total

    [2021.01.25-14.04.17:531][ 0]ARK Version: 321.1

    [2021.01.25-14.04.17:532][ 0]PID: 62640

    [2021.01.25-14.05.05:584][ 0]Primal Game Data Took 45.98 seconds

    [2021.01.25-14.05.08:594][ 0]SteamSocketsOpenSource: gethostname failed ()

    [2021.01.25-14.05.17:784][ 0]Server Initializing with BattlEye Anti-Cheat Protection. If you do not wish to use BattlEye, please launch with -NoBattlEye

    [2021.01.25-14.05.17:786][ 0]BattlEye successfully started.

    [2021.01.25-14.05.17:789][ 0]bEnableMeshBitingProtection is True

    [2021.01.25-14.05.24:103][ 0]Server: "DadaetsonamiYves" has successfully started!

    [2021.01.25-14.05.24:121][ 0]ADayCycleManager ScorchedEarthDayCycle_C_0,

    [2021.01.25-14.05.29:975][ 0]Full Startup: 74.90 seconds (BP compile: 0.00 seconds)

    [2021.01.25-14.05.29:975][ 0]Number of cores 24

    [2021.01.25-14.16.24:559][962] - FPlatformMisc::RequestExit(1)

    [2021.01.25-14.16.24:559][962]Log file closed, 01/25/21 15:16:24


    Sincerely

  • Hi Crawdsnoose


    Did you get this fixed?


    This has been happening to our server from Thursday last week. I have put two support tickets in and have got rubbish replies back, I guess they have not even looked at our server.


    What we are seeing is after a random time the server just drops from Steam but is still running from what I can see in the web interface. Last night I just left it and put a ticket in and just checked it now and it's showing back up in Steam !


    It looks to fix if you shut the server down for a few mins then re start may be two times and then it's ok for a random time. But as it is doing this a lot it's unusable.


    Some other strange stuff is also going on with the TS server. It would not let us connect then a few hours later just started working on it's own.


    As there are a few of us on the server we have run up another host with another provider and that is working very well, So unless it gets fixed soon will just switch to them.