I was wondering if someone could tell me why my server keeps timing out and crashing. It did just fine over the weekend and now we can barely play 5 minutes at a time on Ark.
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Did you check the server logs?
How do I do that?
In the webUI, on the left. says 'log files'.
Ok I’m looking at the log files what am I supposed to do after I have found them
If you are still having issues, some basic things to do:
(1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.
(2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support. They more than likely will suggest the same. OR have they might find something else.
(3) If all the above fails, please contact Nitrado Support to further investigate. Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.
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I do not see any errors. I’m going to see if a server check will work
Quick question how to you close or cancel a server and start a new one?
Or do you have to pay for another one.
If you just want to reinstall, just click on reinstall server. Located on bottom left.
If you want the entire game/account moved to new hardware you will need to contact support.
OR what some customers do is get a new server, and install at one location then move it through the web. Just note you loose anything you had before like saves or backups when moving or reinstalling.
Thank you for all of your help
Of course, anytime.
Just post if you need more help. The Community is here to help if we can.