Server won’t start, and is stuck in restart loop no reply from nitrado for over 24 hours

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
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Support Wizard:
  • I’ve had no response for over 24 hours now and my servers been down for the whole time, I would appreciate a response update or whatever you can, two people have recently boosted my server, I don’t want to lose it and it’s not great cause a lot of people who are active on it ain’t able to play. If you’ve read my previous emails you’d know that I’m looking into legal advice into this as it’s misinterpretation of your service alongside failing to provide the service stated when purchasing. I just want the server to be up and running, if there’s a reason it won’t start up just tell me it’d be better to know than totally ignoring my emails, otherwise I get the message your pretty much scamming me and fellow active members of the server who have also put there own money into this. I don’t understand it.:thumbdown:

  • Sorry that you are having issues.

    Could try a reboot if you haven't already.

    You will need to wait for Support to respond to your ticket. Tickets are worked in the order they are received. Typically is up to 24hrs. depending on the current ticket queue which moderators here have no access to see. Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.

    The link towards the bottom Support has additional contact info.

    Link: NITRADO

    Thank you.

    Nitrado thanks you for your business.

  • Thank you for your reply, understand it’s nothing in your hands, just wished they communicated more and gave details into the issue. They responded over 24 hours ago just to tell me they’ve referred it to the right department.

  • I had this issue. Force stop the server and set the settings back to default. (Don’t reset the server) turns out one of my setting was causing an issue (I believe it was related to me taking out the per player block limit but admittedly I don’t recall) add a few setting back test and retry until either it goes away or you trigger it and you will know which setting is causing it.