My Base and everything completely disappeared!

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  • Hello Folks,

    as the title says, my whole Base just disappeared and it's absolutely nothing left, all walls, crates, locker, cabins, torches, trophies.. absolutely everything is just gone (except for the items on my character). We had build the base around a cabin in the woods that was already there, it's a building from the game. We just put a goldlock in the door and built some walls around the area and we also had a cabin that was built by ourselves and we had around 20 cabinets full of loot in these 2 cabins. We also had a second base at a different location that was away from any buildings and built by myself. It was just a cabin with cabinets in it and a wall (old wall, before update) around the area. At the second base only the outter walls disappeared and all the rest is still there (cabin with all the cabinets full of loot and stuff we built in front of the cabin)

    I rented this server 2 weeks ago and was playing Scum with 2 friends on it, since then we had no issue till the update last week. After the Scum update we crashed sometimes and a couple of times items weren't visible in the inventory anymore and seemed to have disappeared but were later visible again. Today we logged in and noticed a rollback of 4-5 hours, we were all standing in a cornfield that we stopped at yesterday. So we were all confused and headed back to base again and there we saw that everything was gone. And now we are very confused and shocked, wtf happened???

    I read in another thread about database errors or something, so there it seemed like a problem with the server and not the game. I have no idea what it is and I only care about resovling this problem and making sure that it won't happen again. In that thread people mentioned to re-install the game to fix this problem and I would like to try that but before I do that I have a important question. If I re-install the game, will I lose my backups stored by Nitrado??? (because there is no FTP access for Scum servers, so I can't download a backup to save it on my PC). And if I lose these backups by re-installing the game, that would be the end of Scum for me and I'll cancel this server. So I'm looking for a solution were I can restore my base and everything and keep playing without such "disappear" issues. Is that possible and if so, how?

    Edit: Both bases of course had flags in it. The flag in the second base is still there but the flag in the first base is gone like everything else.

    best regards,


  • Happened to my server twice now, no other way other that to reinstall the server. You will lose your backup, I also tried restoring my back up before re-installing to no avail. Poor database and support they have. Opened a support ticket but no response from their end. I rented 30 days btw. I suggest you pick a different host now.

  • I logged in tonight and ours was gone as well. All outer walls, large two story cabin, all chests, loot etc...just gone. This is the 4th time this has happened. I'm about ready to cut my losses and head over to another host. I read on steam that this is a known issue with Nitrado and that it happens to others all the time. Other hosts supposedly don't have this issue. I like saving a few bucks but I'm getting really tired of starting over constantly.

  • Yes yes ... of course : that's the only answer



    Thank you for your support request.

    Restore previous "server" backups in order to

    restore that. Nothing more we can do.

    In case of additional assistance, we remain at your entire disposal.

    Have a good day.


    But even backups don't work!

    Nitrado is just incompetent for the SCUM server !

    I don't know about the others ...

    (I leave Nitrado quickly)


    Closed the thread.