Unable to connect to server

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  • Hello,

    At the beginning, I want to apologize for my English, so I hope you understand me. :) I have rented two servers for the game Ark: Survival Evolved PC. The first one I have had for a long time works without problems and was accessible an hour after renting. I rented the second server 14 hours ago, it shows me that the server is running but cannot be connected and does not show the number of slots on the server or the selected map as on the previous one. I've already tried everything and multiple restarts, but nothing helps. Can you help me? Thank you very much for your time.