Can't connect to server

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  • Hello, i just rented a server for Conan Exiles and neither my friend or I can connect to the server.
    I added the IP to the steam favorites, and it shows there, but once i open Conan Exiles and look into the favorite there, the server doesn't show. A direct connect with the IP doesn't help either, as the game can't find the server.
    I have no mods currently, and i completely reinstalled the server too. I sent a ticket to support, but i thought i might ask here if any of you have any solution because i am a bit lost on what to do !
    Thank you :)