Cannot retrieve address error. XBOX & windows10

Crap.... I was able to get on through PC earlier... but confirmed that I cannot get on through PC anymore....
I have had no access to my server for about 8-9 hours now...

Same pb with my crossplay server (PC/XboxOne).

Server was good this morning.

Ticket send this afternoon, still no answer this evening (french polynesia).

We are waiting for a solution like others do.

We have submitted a ticket. The problem hit us around 7PM Pacific time. We are running on LA servers. As of 20 minutes ago we are still not able to access the servers.

Most of the posts are XBox/Win10 (non Steam versions)

If you have a PC server, STEAM- and having issues, verify your steam files. I heard from some PC Servers 'steam' were having issues. I can connect just fine to LA and NY ones.

So it does appear to be MS/Nitrado somewhere there.

My server is in Florida, as far as I can see this is affecting at least all Xbox and crossplay unofficial servers not just specific regions. I tried getting into an EU server recently as well.

I am playing on PC but using the Xbox/windows version of ARK so the the Steam thing wont work for me but thank you Mods for Responding and acknowledging the problem everyone is having 1,569 Server and less than 100 peeps in total on atm.

hello,

same here "could not retrieve adress"

thx

I feel like this happens a lot, I've submitted a new trouble ticket for this issue but, also read back through my other tickets and it seems to happen to my server about every month or two . starting to get more than a little annoyed that it's this unreliable.

Quote from Monk27

nope, me and the 11 other peeps had the same issue, playing with NP at all, Loged out and could not Log back in, we told one of our friends to log out and see if it would let him back in and it will not. non of us can join ANY Nintrado server atm, we can how ever join Offical ARK server np at all. and all of us are on PC

Exactly the same. I'm not a server owner, but we were a full tribe playing on an EUROPE hosted Nitrado server, 3 on Xbox and 2 on Win10, all the same error message for EVERY "Unofficial PC sessions" server : "Joining failed : Could not retrieve address", and just after being kicked out the game (all simultaneously around 9pm yesterday). Currently, our favorite server is showing only 1 player online.. However, officials servers are working fine, but thats not what we are looking for today..

We tried to :
Restart the game, restart Xbox(/PC), restart router, use the Google DNS.. Nothing solves this, its by Nitrado side 100%.

Quote from DOAGEN

Most of the posts are XBox/Win10 (non Steam versions)

If you have a PC server, STEAM- and having issues, verify your steam files. I heard from some PC Servers 'steam' were having issues. I can connect just fine to LA and NY ones.

So it does appear to be MS/Nitrado somewhere there.

As far as I remember I have a LA server and still can't get on. I have pit a ticket in 2 hours ago.

I understand you are a moderator. I sent a ticket in hours ago.

I am sick and tired of Nitrado crashing and offering no reimbursement for these issues. On top of this connectivity issue today, Monday I added Scorched Earth to my cluster. When I bought it and changed to expert mode, the GameUserSettings and Game.ini file "Could Not be Retrieved/Found" and the server cant even run. So, this week Nitrado has sold me a broken server (Filed a ticket 3 days ago) AND now I cant even access ANY Nitrado server?? Some business, and they won't even give anyone updates??

Also, my servers are based in Miami, FL.

are we there yet?

Quote from WickedWuzie

are we there yet?

Lol not yet.

Quote from komakino

hello,

same here "could not retrieve adress"

servor in german

thx

i tried to extend my server earlier today and instead of adding days it gave me another server.. so now i have two tickets one for an unwanted server and one for not being able to connect all day. i only extended it because i thought that was the problem. I do agree that as a server owner we should get some kind of reimbursement for these problems.

Hmm been hitting the Join button for 1hr 23min now and I still can not join. MUST CLICK HARDER !!!!! I know I'm so close to being able to log in and see my Tuna caned/ raided animal grave yard of a base 8D awwww RIP animals RIP

Nitrado Any ETA ?

edit: Or maybe a temp workaround ? Maybe use of a VPN from a specific location ? Any router configuration ? Few players are able to login, so there IS a reason we can reproduce, just tell us which one is.

Quote from Anarz

Nitrado Any ETA ?

lol