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Hi
Since last night, I can't even access my server administration page, I get this page instead:
What can I do about it ? I contacted support hours ago , opened a ticket but no answer
What's going on ? Is there any communication whatsoever with this company ?
Hello
This error will usually correct itself. I see you already submitted a support ticket. Please allow up to 24 hours for the ticket to be answered.
And if this happens every single day for about 6-10 hours during support offhours, and support then tells you the problem seems to be solved, but then 2 hours later hostsystem is offline again.. My server is based in germany, im guessing the guy above also has the server in germany, or am i wrong on that account?
Sorry that you are having issues.
Feel free to discuss that information, and repetitive you are having to Nitrado Support on your ticket.
We have no access to servers or accounts. Support will be able to assist you.
Ive had a 5 day streak where the hostsystem is offline from about 2-3am until support opens up at 10am when they do something physical on their end.. Its not a big problem if the server is running and no restarts or coding required, but when you stop it for a few minutes and then suddenly it goes offline before i make any changes, it kinda sucks having to wait all night when we was planning to pull a all nighter, so here i am just waiting for customer support to fix it so i can start it and not lose the small amount of players i have on the server.. Customer support are great helpers, but there have been some repetetive issues with servers going on it seems..
same error here since this morning
