All users being banned and unable to restore the backup

Nitrado now has an official Discord server to bring communities, friends and other gamers together!
Join the Nitrado Community Discord now and share your experiences and knowledge with others!

Click here to go to the Discord Server!
  • I have an Ark Evolved Mobile Server, and today I just noticed that all users have been banned and I am unable to join my server. I tried to restart serveral times, and same problem happens; Besides, I tried to restore the backup from other days and I am unable to do it.

    FAILED- Backup: Database ni3857723_1_DB backup restore has failed. Error ID: e558fa8470bb4b0087bd7ef02394db21

    Could someone shed some light on this? What maybe happened?