Can't configure server

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net
  • I just bought a 20 slot server for ARK, after attempting to configure it I got an error page that says:


    Oops... An error occurred

    If this is a temporary issue, please wait a few minutes and try it again. If the issue still exists, please contact our support team.

    This Service is not a Gameserver. Please contact the support.


    I gave it an hour and tried back but got the same thing, my server is also not showing up in my desktop app anymore and only on the website. What's going on and how do I fix it?

  • As stated in the error message, if the error persists, please contact the support.


    ticket.png Ticket erstellen | Create Support Ticket twitter.png Twitter Status Page:
    https://twitter.com/nitradostatus
    phone.png DE: +49 (0) 721 7540 44 44

    US:
    +1 775-321-2102
    skype.png
    DE / EN: nitrado.net

    US:
    nitrado-us

    DE: Die Zeiten zu denen die Hotline besetzt ist als auch die Kosten für den Anruf sind der offiziellen Support Seite zu entnehmen.

    US / EN: The business times as well as the the cost for the call can be found on the official support page.


    Support Webseite | Support Page

    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.